Pilot Safety Guidelines

2. PROVIDER SAFETY RESPONSIBILITIES

Providers should exercise reasonable care for their own safety, the safety of others, and the protection of Customer property while performing an accepted service.

Providers should:

• Remain reasonably aware of their surroundings;
• Follow applicable laws, Vleyr requirements, and service-specific safety requirements;
• Review material service information and instructions before beginning the service;
• Confirm that the service conditions are materially consistent with the accepted request;
• Avoid unnecessary confrontation or escalation;
• Avoid conduct that creates an unnecessary risk of injury or property damage;
• Maintain reasonable access to a charged and functioning communication device when required for the service;
• Remain reasonably reachable during an active service;
• Stop, pause, or leave a service location when continuation presents a material safety concern;
• Promptly report material safety incidents through the applicable Vleyr process; and
• Contact emergency services when immediate assistance is reasonably necessary.

A Provider should not continue a service merely because the service has already begun when circumstances have materially changed and safe performance is no longer reasonably possible.

3. CUSTOMER SAFETY RESPONSIBILITIES

Customers are responsible for providing materially accurate information concerning conditions known to the Customer that may reasonably affect safe performance of the requested service.

Customers should:

• Provide accurate service, location, vehicle, and access information;
• Disclose known material hazards or conditions relevant to the service;
• Provide lawful and reasonably safe access when access is required;
• Avoid creating or knowingly permitting an unsafe condition for a Provider;
• Keep unauthorized persons from interfering with the service when reasonably within the Customer's control;
• Remain reasonably reachable when communication is necessary for safe service performance; and
• Promptly communicate material changes affecting the service.

A Customer must not instruct, pressure, encourage, or attempt to require a Provider to perform an activity that is unsafe, unlawful, unauthorized, or materially outside the accepted service.

A Customer's request, permission, or consent does not require a Provider to perform an activity that violates Vleyr requirements or presents a material safety concern.

4. PERSONAL SAFETY AND SITUATIONAL AWARENESS

Participants should remain reasonably aware of their surroundings during a Vleyr service and should consider changing traffic, pedestrian activity, weather, visibility, nearby persons, vehicle conditions, and other reasonably identifiable circumstances that may affect safety.

Providers should avoid unnecessarily positioning themselves in active traffic lanes, between moving vehicles, in restricted areas, or in another location presenting an unreasonable risk.

A Provider should not enter or remain in a location when the Provider reasonably believes doing so presents an immediate or material threat to personal safety.

Participants should not intentionally create distractions or engage in conduct that materially interferes with safe performance of the service.

Nothing in these Guidelines requires a Participant to investigate suspicious activity, enter an unsafe area, or expose themselves to danger in order to protect property or complete a service.

5. TRAFFIC AND STREET SAFETY

Providers performing services on or near public streets should exercise heightened awareness of moving vehicles, bicycles, motorcycles, micromobility devices, pedestrians, street-cleaning equipment, sanitation vehicles, emergency vehicles, construction activity, and other roadway hazards.

Providers should:

• Use sidewalks, designated pedestrian areas, and lawful crossing locations when reasonably available;
• Avoid unnecessarily standing or walking in active travel lanes;
• Exercise care when entering or exiting a vehicle adjacent to moving traffic or a bicycle lane;
• Check for approaching traffic, cyclists, pedestrians, or other hazards before opening a vehicle door;
• Avoid obstructing traffic, bicycle lanes, crosswalks, sidewalks, hydrants, emergency access, or street-cleaning operations; and
• Follow lawful directions from authorized government or emergency personnel.

A Provider should not place themselves in the path of a vehicle or other moving equipment in an attempt to prevent damage, towing, enforcement action, unauthorized access, or vehicle movement.

6. NO REQUIREMENT TO CONFRONT OR INTERVENE

A Provider is not required to physically confront, pursue, restrain, detain, block, or intervene against a person suspected of theft, unauthorized access, vandalism, misconduct, or other unlawful activity.

Providers should prioritize personal safety over protection of property.

When appropriate, a Provider should move to a safe location and contact 911, law enforcement, emergency services, Vleyr, or the Customer as circumstances reasonably require.

A Provider should not:

• Pursue a fleeing person;
• Attempt to physically detain or restrain another person;
• Intentionally place themselves between a person and an exit;
• Place themselves in the path of a moving vehicle;
• Escalate an avoidable confrontation; or
• Represent themselves as law enforcement, security personnel, or another authority they do not possess.

Nothing in these Guidelines prevents reasonable actions necessary for immediate self-protection or protection of another person consistent with applicable law.

7. VEHICLE ENTRY AND EXIT SAFETY

Providers should exercise reasonable care when entering or exiting a Customer's vehicle.

Before opening a vehicle door into or adjacent to a roadway, bicycle lane, parking lane, sidewalk, or other traveled area, the Provider should check for approaching vehicles, cyclists, pedestrians, micromobility devices, and other reasonably observable hazards.

Vehicle doors should not be left open longer than reasonably necessary when doing so could create a traffic, pedestrian, bicycle, or property hazard.

Providers should use reasonable care to avoid striking another vehicle, cyclist, pedestrian, object, or property with a vehicle door.

If safe entry or exit is temporarily not reasonably possible because of traffic or another hazard, the Provider should wait until conditions permit safer entry or exit when reasonably practicable.

8. VEHICLE SAFETY

During the current vehicle-monitoring Pilot, Providers must not operate, drive, relocate, reposition, transport, push, tow, roll, or otherwise move the Customer's vehicle.

Providers must not use remote, automated, assisted-driving, parking, summon, or similar functionality to cause the vehicle to move.

Providers should not attempt to repair, service, alter, disable, modify, jump-start, tow, or mechanically intervene with a Customer's vehicle unless a separate Vleyr service expressly authorizes the activity.

If a vehicle displays a material warning, appears mechanically unsafe, begins moving unexpectedly, emits smoke, produces an unusual odor suggesting a material hazard, leaks a potentially hazardous substance, or otherwise presents a material safety concern, the Provider should prioritize personal safety and follow applicable reporting or emergency procedures.

A safety concern does not automatically authorize vehicle movement.

9. SAFE USE OF LIMITED VEHICLE FUNCTIONS

A Provider may use only those stationary vehicle functions permitted by the applicable service requirements.

When authorized, reasonable use of climate controls, interior lighting, window controls, door locks, or similar stationary functions should be performed in a manner that does not create an unnecessary safety or security risk.

Providers should not use a vehicle function if they reasonably believe its use could cause unexpected vehicle movement, materially alter a safety system, create a mechanical hazard, or otherwise create a material safety risk.

Authorization to use a limited vehicle function does not authorize operation or movement of the vehicle.

10. FIRE, SMOKE, FUEL, BATTERY, OR OTHER VEHICLE HAZARDS

If a vehicle presents signs of fire, significant smoke, suspected battery failure, fuel leakage, electrical arcing, rapidly increasing heat, or another condition reasonably suggesting an immediate vehicle hazard, the Provider should:

• Leave the vehicle and move to a safe location;
• Avoid unnecessary contact with the affected vehicle or hazardous material;
• Warn nearby persons when reasonably safe and appropriate;
• Contact 911 or appropriate emergency services when immediate assistance is reasonably necessary; and
• Notify Vleyr through the applicable reporting process after immediate safety concerns have been addressed.

A Provider should not attempt to extinguish, diagnose, repair, disconnect, dismantle, or otherwise address a hazardous vehicle condition unless the Provider is appropriately trained, equipped, legally permitted, and the action is reasonably necessary under the circumstances.

Providers should not re-enter a vehicle presenting an unresolved material fire, electrical, fuel, battery, or hazardous-material concern merely to retrieve property or complete the service.

11. WEATHER AND ENVIRONMENTAL CONDITIONS

Participants should consider weather and environmental conditions that may materially affect safe service performance.

Such conditions may include:

• Extreme heat or cold;
• Severe storms;
• Lightning;
• Flooding;
• Snow or ice;
• High winds;
• Poor visibility;
• Hazardous air conditions; or
• Other significant environmental hazards.

A Provider may pause, relocate to a reasonably safe nearby location when consistent with the service, or discontinue a service when environmental conditions create a material safety concern.

A Provider should not remain inside a vehicle when doing so presents a material risk because of temperature, ventilation, flooding, fire, electrical conditions, or another environmental hazard.

12. IMPAIRMENT AND FITNESS TO PERFORM

A Provider should not accept, begin, or continue a service when the Provider is unable to perform the service safely because of material impairment, illness, extreme fatigue, or another condition that materially interferes with safe performance.

Providers must not perform a service while impaired to a degree that materially interferes with safe performance, including impairment caused by alcohol, illegal drugs, misuse of medication, or another substance.

If a Provider becomes materially unable to perform a service safely after the service begins, the Provider should prioritize immediate safety and follow the applicable process for pausing, discontinuing, or reporting the service.

13. UNAUTHORIZED PERSONS AND SUSPICIOUS ACTIVITY

If an unauthorized person attempts to enter, access, interfere with, or take control of a Customer's vehicle or property, the Provider should prioritize personal safety.

The Provider should not physically confront the person solely to protect the vehicle or property.

Depending on the circumstances, the Provider should:

• Move to a safe location;
• Contact 911 or law enforcement when reasonably necessary;
• Notify Vleyr;
• Notify the Customer when appropriate; and
• Preserve relevant information when reasonably safe to do so.

Providers should not follow or pursue a suspicious person in a manner that creates additional risk.

14. PARKING ENFORCEMENT AND GOVERNMENT PERSONNEL

Providers should cooperate with lawful directions from law-enforcement officers, parking-enforcement personnel, sanitation personnel, emergency responders, traffic personnel, and other authorized government personnel.

Providers should not argue with, obstruct, threaten, physically interfere with, or unnecessarily confront government personnel performing official duties.

If an authorized official directs that the Customer's vehicle be moved and the Provider is not authorized to operate the vehicle, the Provider should explain, when reasonably appropriate, that the Provider is not authorized to move the vehicle and follow the applicable Vleyr process.

A government instruction does not require a Provider to physically resist enforcement action or place themselves in danger.

15. EMERGENCIES

For an immediate emergency involving imminent danger, serious injury, fire, suspected crime in progress, collision requiring emergency assistance, or another circumstance requiring immediate intervention, Participants should contact 911 or the appropriate emergency authority as reasonably necessary.

Participants should not delay emergency assistance in order to contact Vleyr first.

A Participant should move to a reasonably safe location when circumstances require.

After immediate safety concerns have been addressed, the Participant should report the incident through the applicable Vleyr process as soon as reasonably practicable.

Vleyr's reporting and support processes are not substitutes for 911, law enforcement, fire services, emergency medical services, or another appropriate emergency authority.

16. MEDICAL EMERGENCIES AND INJURY

If a Participant or another person experiences a serious injury, medical emergency, loss of consciousness, difficulty breathing, severe bleeding, or another condition reasonably requiring immediate medical assistance, 911 or appropriate emergency medical services should be contacted as necessary.

Participants should not delay emergency medical assistance in order to contact Vleyr first.

Participants are not required to provide medical care beyond their training, ability, or legal obligations.

After immediate medical needs have been addressed, the incident should be reported through the applicable Vleyr process.

17. COLLISIONS AND VEHICLE IMPACTS

If a Customer's vehicle is struck or otherwise involved in a collision while a Provider is performing a monitoring service, the Provider should first assess immediate personal safety.

If the Provider is injured, the vehicle is in a dangerous location, fire or another hazard is present, or emergency assistance is otherwise reasonably necessary, the Provider should contact 911 or appropriate emergency services.

The Provider should not remain in a location that presents an ongoing material danger merely to protect or document the vehicle.

Once reasonably safe, the Provider should follow applicable Vleyr incident-reporting and documentation procedures.

Providers should not admit liability, promise reimbursement, negotiate a claim, or make representations concerning insurance coverage on behalf of Vleyr or the Customer.

18. STOPPING, PAUSING, OR DISCONTINUING A SERVICE

A Provider may stop, pause, leave, or discontinue a service when:

• Conditions become materially unsafe;
• The requested activity changes materially;
• The Provider reasonably believes the activity is unlawful;
• An unauthorized person gains or attempts to gain access;
• The vehicle or property presents an unexpected material risk;
• Weather or environmental conditions create a material safety concern;
• The Provider becomes materially unable to perform the service safely;
• Government or emergency action materially affects the service;
• Continuing would require an activity outside the Provider's authorized service scope; or
• The Provider otherwise cannot safely perform the service as agreed.

When reasonably practicable, the Provider should notify Vleyr promptly and follow the applicable service or incident-reporting process.

A Provider is not expected to remain at an unsafe location solely to obtain Vleyr approval before leaving.

Where immediate danger exists, the Provider should first move to safety and contact emergency services when appropriate.

19. INFORMATION AND EVIDENCE PRESERVATION

Following a material safety incident, Participants should preserve relevant information when reasonably possible and safe to do so.

Relevant information may include:

• Photographs;
• Messages and communications;
• Request information;
• Relevant timestamps;
• Platform records;
• Vehicle or property condition information;
• Information concerning involved persons or vehicles when lawfully and voluntarily obtained;
• Police, fire, EMS, or other incident information when available; and
• Other information reasonably necessary to understand the incident.

Participants should not place themselves in danger solely to photograph, record, collect, or preserve information.

Participants must not knowingly fabricate, alter, conceal, destroy, or materially misrepresent relevant incident information.

20. REPORTING SAFETY CONCERNS

Participants should promptly report material safety incidents, injuries, collisions, threats, unauthorized access, attempted theft, significant vehicle hazards, property damage, or other material safety concerns through the applicable Vleyr reporting process.

Immediate emergencies should be reported to the appropriate emergency authority before Vleyr when necessary to protect safety.

Safety reporting should include reasonably available information necessary to understand the incident but should not require a Participant to place themselves in danger or improperly obtain another person's information.

Detailed incident classification, escalation, review, and follow-up are governed by the applicable Vleyr Incident Reporting & Escalation Procedure.

21. NO RETALIATION FOR GOOD-FAITH SAFETY ACTIONS

Participants must not retaliate against another Participant for:

• Reporting a legitimate safety concern;
• Contacting emergency services in good faith;
• Declining an activity reasonably believed to be unsafe or unlawful;
• Pausing or discontinuing a service because of a legitimate material safety concern;
• Reporting an injury or incident; or
• Cooperating in good faith with a Vleyr safety or incident review.

This Section does not prevent Vleyr from reviewing whether applicable service, reporting, or safety requirements were followed.

22. SAFETY DOES NOT EXPAND AUTHORITY

A safety concern does not automatically authorize a Participant to perform an activity outside the scope of the accepted service.

Participants should take reasonable steps to protect themselves and others while remaining within their authorized role and complying with applicable law.

In particular, a safety concern does not, by itself, authorize a Provider in the current vehicle-monitoring Pilot to drive, move, relocate, reposition, or transport a Customer's vehicle.

When circumstances cannot safely be addressed within the Provider's authorized service scope, the Provider should prioritize personal safety, contact appropriate emergency or government authorities when necessary, and follow the applicable Vleyr process.

23. RELATIONSHIP TO OTHER VLEYR REQUIREMENTS

These Guidelines supplement the Vleyr Terms of Service, applicable Pilot agreements, Vehicle Monitoring Rules, Prohibited Conduct & Activities Policy, Community Guidelines, Incident Reporting & Escalation Procedure, Request Acceptance Terms, Service Acceptance Acknowledgement, and other applicable service-specific requirements.

More specific requirements concerning vehicle operation, access, Customer property, incident reporting, prohibited conduct, privacy, security, or a particular service may supplement these Guidelines.

These Guidelines do not expand the scope of a service or authorize conduct otherwise prohibited by another applicable Vleyr requirement.

24. UPDATES

Vleyr may update these Guidelines as the Pilot develops, services or Platform functionality change, or safety, legal, insurance, security, or operational requirements evolve.

Material changes affecting Participant responsibilities may be communicated through the Platform or other reasonable means and may require renewed acknowledgement where appropriate.

Updated requirements will apply in accordance with applicable Vleyr agreements, Platform processes, and law.